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FAQ (After Sign up)

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  • How do I clear my web browser's cache, cookies, and history?
  • Can I add another email address (such as my colleague's) to my Premium Membership account so that he or she can receive the alerts as well?
  • Why I am not receiving email funding alerts or updates according to my areas of work/interest or based on my country or countries of interest?
  • I am an existing Premium Member. Where can I view/update my credit card or debit card details used by you for automatically renewing my membership?
  • My Premium Membership has expired. How can I renew it?
  • I am a Premium Member but I am still getting marketing messages, promotions and free newsletters in my email to sign up for the Membership?
  • I am not receiving Premium newsletter, email updates or email funding alerts anymore. Can you let me know why?
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  • Where can I view Sample Proposals?
  • What are Featured Articles?
  • What is the Deadline Calendar?
  • How to Download Ebooks?
  • How to change the password of my Premium Membership Account?
  • What are the benefits of renewing the Premium Membership?
  • What is Donor Search?
  • I accidentally paid multiple times for the Premium Membership. Can I get a refund?
  • How to sign in into my fundsforNGOs Premium Membership account?
  • How can I change the email address linked to my account?
  • I am unable to find my country in the drop-down list. What should I do?
  • Why is my fundsforNGOs Premium Standard account blocked?
  • I did not wish to renew my membership but I forgot to cancel auto-renewal and now my credit card is already charged. Can you issue a refund and cancel my account?
  • What is the Premium Member Dashboard and how does it benefit Premium Members?
  • I have forgotten my password for my Premium Membership account. How can you help me?
  • I have forgotten my registered email address or Username. How can I retrieve it?
  • How can I view the latest NGO funding opportunities on the Premium Membership website?
  • How can I view upcoming deadlines in my Premium Membership account?
  • How to use the Grants Map?
  • How to search and view job listing in my Premium Membership account?
  • What are Specific Email Funding Alerts? How can I receive them? Can I update or change the type of alerts I receive?
  • What is "Favorites" and how can I use it?
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